You do not need to use a Claims Management Company. You can make the claim directly to the lender and if they reject your complaint you can take it to the Financial Ombudsman Service free of charge, but you must do this within 6 months of the lenders Final Decision Letter.

Provident and Satsuma Scheme of Arrangement

Provident and Satsuma are trying to enter a Scheme of Arranagement like Amigo.

They are asking customers and ex customers to vote on the Scheme. We cannot advise you if you should or should not vote, as this is your choice.

Whatever happens, the Scheme will pay out less than if they had treated complaints at face value, but we accpet that the volume of compaints would have pushed them into administration.

This is a copy of what is being sent out: