You do not need to use a Claims Management Company. You can make the claim directly to the lender and if they reject your complaint you can take it to the Financial Ombudsman Service free of charge, but you must do this within 6 months of the lenders Final Decision Letter.
Terms of Business
This agreement is formed between Redbridge Finance Limited a Company registered in England & Wales with Company Number 10625599 which has a Registered Office at Highfield, Crossing Lane, Claydon, OX17 1EX. (Redbridge, Us, We, Our)
Redbridge Finance is a Claims Management Company that is Authorised and Regulated by the Financial Conduct Authority. Firm Reference Number: 836097.
Redbridge Finance Limited is registered with the Information Commissioners Office for Data Protection purposes with registration number ZA533663.
Your name and address will be entered here on the actual agreement
When signed this Terms of Business form a contractual agreement between the parties detailed in Section 1 whereby:
Redbridge will represent You in making a claim against the lender(s) who have previously provided You with Loans or other Credit that You believe may have been granted irresponsibly.
You will remunerate Redbridge for providing this service, on a No Win – No Fee basis as detailed in Section 8 of this agreement.
Before signing this Terms of Business You should read Our ‘Pre Contractual Information’ document. This provides useful information including the process that will be followed, the obligations on You, and other information that will help You determine whether this agreement is suitable for Your needs. A copy of this information can be viewed by visiting Pre Contract Link at any time, or if You prefer You can request that this document is emailed to You.
When You instruct and authorise Us to make a claim on Your behalf You agree to Us contacting the 3rd parties that We need to in order to make and manage that claim. You agree to Us sharing with them the information You have provided to Us and also collecting and processing the information We receive from them.
During the process, We will need to make decisions on the best way to proceed and You give Your authority for Us to use Our skill and judgement to make such decisions on Your behalf.
Unless You have specifically provided details of agreements that You DO NOT want Us to make a claim on, if during the course of a claim, the lender reveals other credit that You have taken with them, We may, at Our discretion, extend the claim to cover these. In such circumstances, these loans will be covered by this agreement and the respective success fees will be payable.
All claims are undertaken on a No Win – No Fee (NWNF) basis. Our success fee will be 25% + VAT (30% including VAT) of any compensation received, this includes any refund of capital, interest, charges, but excludes any amounts written off an outstanding debt as a result of the claim.
Illustration of Fees:
Compensation Amount £1,000. Our Fee £250 plus vat (£300 including vat). You get £700
Compensation Amount £3,000. Our Fee £750 plus vat (£900 including vat). You get £2,100
Compensation Amount £10,000. Our Fee £2,500 plus vat (£3,000 including vat). You get £7,000
Where You refuse to accept a compensation offer You will still be liable for Our fees including if the case is referred to the Financial Ombudsman Service (FOS) for their arbitration. If an offer is rejected by You after the FOS have reviewed the case you will still be liable for Our success fee.
Important: Non ‘Cash ’ Compensation Awards
Where an offer of compensation includes amounts which are written off of outstanding loan debts rather than a ‘cash in hand’ payment, our fees are not payable. Examples of how this may affect you are shown in the Pre Contractual Information document – Section 3 “Non ‘Cash In Hand’ Compensation Awards”.
You must notify Us within 5 days of knowing that payment is going to be made directly to your account. We will provide You with an invoice which must be paid within 5 days of receipt of payment from the lender.
If we are made aware or suspect, that a final response to a complaint has been issued, and the lender refuses to send us a copy, we will ask you to supply this in accordance with clause 6h of this agreement. If you refuse to do this we will assume that an offer of redress has been made. As we will not know the value of the redress offered we will not be able to calculate our fees based on the 25% + VAT (30% total) of that amount. In these cases, we will calculate our fees based on 25% + VAT (30% total) of the average of ALL offers received from that lender over the preceding 12 months. An invoice will be raised and will become payable within 5 days. If you subsequently send us a copy of the final response received from the lender we will recalculate our fees based on the actual redress offered.9. Debt Collection Fees
Your right to cancel.
You have the right to cancel your contract before an offer is made by the lender without giving any reason. However, if you cancel after two weeks without providing an acceptable reason we will charge for time spent on your case. If you cancel after the case has been submitted to the FOS, and no further input is required from you, you will still have to pay our fees of 30% including vat of any award recommended by the FOS.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email). You may use the Cancellation Form, but this is not obligatory.
Cancellations after an offer is made.
If you cancel after an offer of compensation has been made our success fee as detailed in Section 8 of this agreement will be payable.
Cancellation (ALL CASES)
If you cancel our services at any time:
We will contact each of the lenders (and where applicable the FOS) where there is a live claim in progress, by email, and advise them that You have cancelled Your agreement with Us and that We are no longer representing You in Your claim(s) against them.
We WILL NOT cancel or withdraw the complaint with the lender, or the FOS, and they should, therefore, continue to investigate the complaint and issue a final response. It is Your responsibility to manage any complaint with the lender or the FOS going forwards, including ensuring any deadlines that occur after the date of cancellation are observed.
If We receive any correspondence from the lenders or the FOS they will forward it to You at the email address You have provided to Us, or that You update from time to time. We will make no comment nor give any advice on such communications received and forwarded to You.
The notice of cancellation must be sent by post or emailed to email@example.com
If you breach any clause in this agreement the following will apply:
You have the right to complain about Our service at any time. If You are still unhappy after We have responded You have the right to refer the complaint to the Claims Management Ombudsman. Full details of Our Internal Complaint Procedure can be found at http://www.redbridgefinance.co.uk/complaints-procedure. If You would like a copy sending to You please contact Us and We will arrange this.
We shall not be liable for any costs or losses caused to You as a result of:
Before you sign this agreement you must read the terms carefully. You must also read our Pre Contractual Information document. If there is anything that you do not understand in either document you must ask us for additional information or clarification before you sign this agreement.
I confirm that I have given Redbridge Finance Limited all documentation, including that in electronic form, that I know about which is relevant to the claim.
Signed ________ ________ Date ________