Discretionary Commission Arrangements - Compaints and refunds

Have you been Mis-sold or Mis-led on Car Finance or Loans?

Redbridge Finance Ltd is a Claims Management Company that can help you get the best possible outcome from your claim. We operate with professionalism and care for our clients, working to get the best possible outcome.

Register today so we can start the process.

You do not need to use a Claims Management Company. You can make the claim directly to the lender and if they reject your complaint you can take it to the Financial Ombudsman Service free of charge, but you must do this within 6 months of the lenders Final Decision Letter.

Please do not sign up with us if you do not intend on paying our fees if we get you a cash refund. Please do not try and convince yourself it is acceptable to not pay, it isn't.

So if you don't want to pay for our services, please use a different company.


Very personal service, quick response, hugely experienced in Claims Management.

True No Win No Fee. We only charge if you are actually sent cash (for example a £5,000 reduction in balance would mean you owe us nothing!).

Check our Google reviews to see what real customers think about us.


Discretionary Commission

In the UK car finance industry, several companies used the Discretionary Commission model before it was banned by the Financial Conduct Authority (FCA) in January 2021. This model allowed car dealers or finance providers to decide the level of commission they earned from arranging car finance for customers, often tying the level of commission to the interest rate. This practice incentivized car dealers to charge consumers higher interest rates to receive a higher rate of commission.

Click the logo below to go to our dedicated Discretionary Commission Arrangement site:



Illustration of Fees

The figures quoted are only calculated on actual money sent to you. If you get a balance reduction, we do not charge any fees on the balance reduction element, just on money sent to you by the lender.


Redress awarded for a claim (£)

The maximum percentage rate of charge

The maximum total charge (£)



30% plus vat



£1,500 - £9,999

28% plus vat




25% plus vat




20% plus vat



£50,000 or above

15% plus vat


These are some examples:

Band 1

Compensation amount £1,000. Our Fee £300 + VAT (£360 inc VAT). You get £640

Compensation amount £1,499. Our Fee £350 + VAT (£420 inc VAT). You get £1,079

Band 2

Compensation amount £5,000. Our Fee £1,400 + VAT (£1,680 inc VAT). You get £3,320 

Compensation amount £9,999. Our Fee £2,083.33 + VAT (£2,500 inc VAT). You get £7,499 

Band 3

Compensation amount £15,000. Our Fee £3,750 + VAT (£4,500 inc VAT). You get £10,500

Compensation amount £24,999. Our Fee £4,166.67 + VAT (£5,000 inc VAT). You get £19,999

Band 4

Compensation amount £30,000. Our Fee £6,000 + VAT (£7,200 inc VAT). You get £22,800

Compensation amount £49,999. Our Fee £6,250 + VAT (£7,500 inc VAT). You get £42,499

Band 5

Compensation amount £50,000. Our Fee £7,500 + VAT (£9,000 inc VAT). You get £41,000



118 118 Money 

Our average refund from 118 118 Money is £2,871.

118 118 Money offers loans of between £1,000 and £3,000 at an interest rate of 49.9% Representative. They also now offer credit cards to the same sub prime group at an interest rate of 34.0% pa. 118 118 Money upheld 43.46% of complaints made between July and December 2020.

UK Credit 

Making UK Credit Refund Complaints is no different to most other lenders. The challenge with UK Credit is that they like sending information in the post which can become frustrating. When they do send information by email, they encrypt the data (which is good), but they like to embed files in Excel which can be difficult to open. 

UK Credit Refunds are very similar to other Guarantor lenders, such as Amigo Loans. They seem to offer almost exactly the same amounts of money and they charge the same high interest rate. Our average refund for UK Credit claims is £4,177.15

MoneyBarn Car Finance

Moneybarn is a well established car, van and motorcycle finance company. In 2014 it was purchased by Provident Financial PLC. They have not always treated customers well or fairly having been fined almost £3m by the FCA. Read about it here

Lending Stream

 Lending Stream refund complaints tends to get fair payouts for the customer with our average refund for them being £1,524 since our first complaint back in 2017.


Loans2Go (trading name of Loans2Go limited) is a loans provider offering unsecured loans of £250 to £3,000, from 18 months to 24 months.

Loans2Go provide their service of super-fast, easily approved loans at a representative APR of 770%, up to 937.8%. This means if you borrow £550 over 18 months at a flat rate of 180% per annum (fixed) you will be repaying £2,035.08 in total.

Mobile Money 

Mobile Money have been in business for many years and focus on sub prime lending. The interest rates charged by Mobile Money are very high (in our opinion) and appear to vary between 49.9% to 499.9%. Considering they have your car to act as a guarantor of the loan, that seems a lot of interest to charge.

We are starting to get good results with this car finance lender. The average offer is £3,979.35.

Avant Credit

Our average refund from Avant Credit is £4,924.

Avant Credit have lent to more than 80,000 people and have lent a total of £250 million. That tells us that the average loan size is £3,125. They charge 42.5% interest representative, which does make them cheaper than some of their competitors, but still in the mid price range. 

Avant Credit is not accepting any new loans. Avant Credit complaints had 1,545 complaints in 2020 and upheld 32.7% of those complaints.


Guarantor My Loan are another guarantor lender, this time charging 48.9% APR. This makes them slightly better value than Amigo Loans, but still very expensive. With Guarantor My Loan you can borrow between £1,000 and £10,000 over 12 to 60 months.

When we make a Guarantor My Loan refund claim we have to be very careful as they will sometimes make a small offer to the customer and try and get the customer to accept without us knowing. The offer is always a lot less than we would hope to be able to get either as a result of the Guarantor My Loan Refund Complaint or when we take the case to the FOS.


Important Documents


George Banco

Sorry no new claims being accepted

Buddy Loans 

Now In Administration - Sorry no new claims being accepted


Sorry no new claims being accepted

Amigo Loans

Sorry no new claims being accepted

More information can be found by following this link: https://www.amigoscheme.co.uk

Morses Club 

Now In Administration - Sorry no new claims being accepted

Everyday Loans

Sorry no new claims being accepted

Varooma Logbook / V5 Loans

Now In Administration - Sorry no new claims being accepted

Safety Net Credit 

Indigo Michael Limited (Trading as SafetyNet) Now In Administration - Sorry no new claims being accepted