Discretionary Commission Arrangements - Compaints and refunds

Claims Management Companies

General CMCs (Handling Various Claim Types):

  • Gladstone Brookes: www.gladstonebrookes.co.uk - Often associated with PPI claims, but they handle other financial mis-selling too.
  • Resolver: www.resolver.co.uk - A free service that helps consumers with various complaints, including those against financial companies.
  • Claims Bible: www.claimsbible.co.uk - Deals with PPI, packaged bank accounts, and other financial mis-selling claims.
  • The Claims Guys: www.theclaimsguys.co.uk - Handle a broad range of claims, including PPI, accidents, and flight delays.
  • We Fight Any Claim: www.wefightanyclaim.com - Known for PPI claims, but also handle other financial products.

CMCs with a Focus on Financial Mis-selling:

Important Notes:

  • FCA Authorization: CMCs in the UK must be authorized by the Financial Conduct Authority (FCA). Always check the FCA register to ensure a CMC is authorized before using their services.
  • Fees: CMCs typically charge a fee for their services, which can be a percentage of the compensation you receive. Make sure you understand their fee structure before engaging them.
  • Alternatives: You can often make a complaint directly to the financial company yourself for free. You can also seek free guidance from organizations like Citizens Advice or the Financial Ombudsman Service.

Finding More CMCs:

  • FCA Register: You can search the FCA register for authorized CMCs: https://register.fca.org.uk/
  • Online Search: Use search terms like "claims management companies UK" or "financial mis-selling claims" to find more CMCs.

Remember to research any CMC thoroughly before using their services, compare fees and services, and consider whether you could make the claim yourself.