You do not need to use a Claims Management Company. You can make the claim directly to the lender and if they reject your complaint you can take it to the Financial Ombudsman Service free of charge, but you must do this within 6 months of the lenders Final Decision Letter.
It could make a big difference to the actual money paid to you
If you are in the process of picking a company to handle your claim against a lender it would be fair to say that they all make claims about being the best, but any prospective customer should look very closely at the small print.
The first thing most people look at is the percentage that a CMC charges. Sadly a lot of people look no further and this can be a terribly expensive mistake as the differences are MASSIVE.
It is critical to check how the fees are calculated if they are calculated on the “Gross” amount offered this means that the CMC will charge its percentage on the top line offer before the right off of existing balances or tax.